Delivery
We make every effort to deliver goods within 24 hours in M25 if it is in stock, however delivery's outside the M25 will be delivered within 6 days only in UK, deliveries in City Congestion Charge are reply! SE EC WC call us for more info. Delivery LC Charge £39 + VAT
If you are purchasing to replace your existing furniture we also recommend that you do not dispose of your existing furniture until your new goods have arrived and been checked for damage. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
Returns policy Delivery discrepancies: Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.
Missing items: On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24 hours of initial receipt of delivery. On assembly: Should a part appear missing from an item please report the item that is missing the part along with a description of part you believe to be missing. In both the above instances replacement goods or parts will be dispatched as soon as possible.
Faulty/Damaged Goods
Damaged goods must be reported as soon as is reasonable after the delivery, preferably within 24 hours of receipt of goods. Contact us with a full description and photographs of the fault, using our damaged items form. We will contact you to arrange repair, replacement or refund of your damaged items provided you notify us within 14 days of receipt of your items, or if a valid warranty period still applies.
Unwanted goods/order error
In the unlikely event you should want to return an item to us we are pleased to offer all customers our 7 Day Refund. With our 7 Day Refund you have 7 working days from receipt of your order in which to notify us if you want to return items for a refund. WorldStores will deduct from any refund the cost of recovering goods from customers. This is typically £40 per item for most furniture items and is the direct cost to Furniture 4Lets of recovering the item. The exact cost will be advised when you arrange your return.
For reasons of hygiene we cannot refund or exchange opened mattresses or mattress toppers unless they are faulty. You should therefore inspect and test your mattress before removing the packaging. Some mattresses - namely memory foam mattresses - will arrive vacuum packed, please do not open and unroll to inspect if the goods are incorrect. There will be clear identification seen through the packaging.
Items must be returned unused and in a saleable condition, and packaged in their original packaging or packaging of equivalent quality. If these conditions are not met we may make deductions from refunds to cover the associated costs of processing returned items.
When returning items please allow 10-14 days from the date of collection for your refund to be processed. We will send you an email to let you know when your refund has been processed. Refunds will be credited to your original method of payment.
